Frequently asked questions
Quick answers to common questions
What is Compute4Less Corp?
Compute4Less Corp is a trusted online retailer of computer components, gaming PCs, laptops and tech accessories. We offer the best prices, fast shipping and top-notch customer service.
What products do you sell?
We offer a wide range of technology products, including PC components, gaming PCs, laptops, monitors, graphics cards, processors, memory, storage, power supplies, networking equipment, and accessories.
Are your products brand new and authentic?
Yes. We sell genuine products from established manufacturers and brands. Product condition and warranty information are provided on the respective product pages where applicable.
How can I contact Compute4Less?
You can contact our customer support team through our Contact Us page. Please include your order number and relevant product information when contacting us about an existing order so we can assist you more efficiently.
Do you have a physical store?
Compute4Less Corp primarily operates as an online retailer. Our website allows you to browse our products, place orders, and access customer support conveniently online.
How can I check my order status?
Once your order is placed, you can check its status using your order confirmation and tracking information. You'll also receive email updates as your order progresses.
Can I cancel or change my order after placing it?
If you need to make changes or cancel your order, please contact us as soon as possible. We’ll do our best to assist before the order is processed or shipped.
Why was my payment declined?
A payment may be declined due to incorrect payment details, insufficient funds, bank restrictions, or security verification. Please check your information or contact your payment provider and try again.
What shipping options do you offer?
We offer reliable shipping options across Canada. Available shipping methods and delivery estimates are displayed at checkout based on your location and order.
Do you offer free shipping?
Yes. We offer free shipping on most products. Oversized, heavy, or specially handled items may be excluded from free shipping.
How long will my order take to arrive?
Delivery times depend on your location, shipping method, and product availability. Estimated delivery times are provided during checkout.
What is your return policy?
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What is your return period?
You have 30 days from the date of purchase to request a return. After 30 days, we cannot offer a refund or exchange.
What are the requirements for a return?
Items must be unused, in the same condition as received, and in their original packaging. Proof of purchase or a receipt is also required.
Are there products that cannot be returned?
Yes. Certain products are non-returnable, including gift cards, downloadable software, and certain health/personal-care products. Other restricted categories may also be excluded.
Can I return a sale item?
No. Sale items are not eligible for refunds under the current policy.
How do I request a return?
Contact our team before sending your product back. We will provide the appropriate return instructions for your order. Please do not send products directly to the manufacturer.
Who pays for return shipping?
Customers are responsible for their own return shipping costs. Original shipping costs are non-refundable, and applicable return shipping costs may be deducted from your refund.
When will I receive my refund?
Once we receive and inspect your returned item, we will notify you whether the refund has been approved or rejected. Approved refunds are issued to your original payment method and may take additional time to appear depending on your bank or payment provider.
What if I haven't received my refund?
First check your bank or credit-card account. If the refund still hasn't appeared after allowing for processing time, contact us at sales@compute4less.ca.
Can I exchange a product?
Exchanges are available for products that are defective or damaged. Contact us at sales@compute4less.ca for assistance.
My product is not working. What should I do?
If your product isn't working as expected, please check the product manual and make sure all connections and components are properly installed. If the issue continues, contact our technical support team with your order number, product details, and a description of the issue. Our team will help troubleshoot the problem and guide you through the next steps, including warranty or replacement options when applicable.
My PC component is not detected. What should I do?
First, check that the component is properly installed and all required cables are securely connected. You can also check your motherboard's BIOS and device settings. If the component is still not detected, contact our technical support team for assistance.
My product arrived damaged. What should I do?
Please contact us as soon as possible after delivery and provide your order number, photos of the product, and photos of the packaging. Our team will review the issue and guide you through the appropriate next steps.
I installed a new component and my PC won't start. What should I do?
Make sure the component is compatible with your system and that all power and connection cables are properly installed. If the PC still doesn't start, avoid repeatedly powering it on and contact our technical support team for troubleshooting assistance.
I need help installing or setting up my product. Can you help?
Yes. Our support team can provide general guidance for installation, setup, and troubleshooting. Please have your product model and order information available so we can better assist you.